With the rise in client service complaints, as solicitors we have to find ways in which to deal effectively with complaints. This article considers how best to deal with a complaint from the outset…

Although decided in 1854, the same year Florence Nightingale was sent to the Crimean War and Hard Times by Charles Dickens was published, the test for what constitutes direct and indirect…

The contractual clause that allows one party to terminate an agreement is a powerful provision. Drafted correctly, a contract termination clause can mitigate the risk of disputes which can not only…

Whatever the size of your business, you will undoubtedly have had dealings with one that’s bigger, or more powerful. And if yours is a small organisation, you may feel that you are always the…