Selecting a warehouse management system (WMS)
Although the lines are getting blurred (highly customisable, cloud-based WMS are in trend), Warehouse Management Systems can traditionally be divided into three tiers.
Payment gateway options
A payment gateway is a merchant service that takes a card payment from a customer shopping online on any e-commerce website. They also work with brick and mortar stores to take card payments at the…
How can I measure customer sentiment and improve CX?
Very often the customer end-to-end experience is influenced by various parts of the service organisation, each with its own sets of data. These need to be understood as a single timeline for each…
Finding your first cloud service: Six steps for success
Navigating your way through the Cloud can feel like a long and winding road as you battle with the complexities and complications thrown up at every twist and turn.
What is RFM analysis and does it add value?
Organisations are looking to make sense of how well they retain customers and get better at doing so.
Modern workplace transformation
Becoming a Modern Workplace isn’t a simple process and it isn’t about simply installing a chat tool for your team. It has to be driven from a deep desire and understanding within the business.
What shape will your business recovery take?
Past recessions have shown, that businesses who recover with speed and discipline can create a small competitive advantage now; which can then be used to extend their lead further in their chosen…
The Importance of UX Design in Discovery
In the world of AWS cloud technology with buckets and instances, I sometimes find myself baffled by the complexity of our solution architectures we produce. But as technical as the solution may be,…
