Lessons from the Post Office Scandal
How the blind faith in an IT system led to convictions of innocent people, and how a corporate culture bent on protecting the ‘brand’ meant that questions were never asked, and if they were, any…
This is how you stop competing on price
So how can you filter potential clients so the diamonds stride towards you, and the doughnuts run a mile?
Are you embracing Authentic Values: or choosing them like you would pick and mix?
How often are values shoehorned into a website? You are ‘honest,’ ‘friendly,’ ‘trustworthy’ plucked from the meaningless values pick and mix.
HR peeps, are you looking to improve your toolkit?
Bespoke Talent Management feedback tools to enhance your HR offer.
Do your firm’s values matter?
Firstly, if you are going to identify and proclaim your firm’s values understand the commitment it takes and the importance of living by them. If you are just going through the motions it will do you…
ChatGPT – Opportunities and legal implications for businesses
Depending on what you read and your personal views on technology, ChatGPT is either an amazing tool that will eliminate the drudgery of answering customer questions and writing articles, reports etc,…
Unpopular opinion: I want to throw ‘MISSION’ and ‘VISION’ in the bin.
And quite honestly, your vision to be 'the best X in the world' just isn't important to your prospects.
Solicitors, email and client complaints…
With the rise in client service complaints, as solicitors we have to find ways in which to deal effectively with complaints. This article considers how best to deal with a complaint from the outset…
Let’s talk cohesion & engagement in teams
Cohesion and engagement are interrelated concepts that are essential for effective teamwork - teams that are cohesive are more likely to be engaged, and teams that are engaged are more likely to be…
The benefits of addressing your values to create a strong company culture
Taking on the job of addressing your values to create a strong culture is not for the faint-hearted.
